Support From Rig-Up to Long-Term Operation
Our after-sales support covers installation, commissioning, remote diagnostics, field service, spare parts, preventive maintenance, refurbishment and operator training.
After-Sales Service Capabilities
Rig-Up & Installation Supervision
Supervision of rig-up, foundation leveling, mast raising, equipment alignment and pre-commissioning checks for safe start-up.
Commissioning & Start-Up
Functional testing of mechanical, electrical, hydraulic and control systems to ensure reliable operation and turnover.
Remote Technical Support
24/7 assistance for troubleshooting, diagnostics, drawing reviews, software support and performance optimization.
Field Inspection & Service
On-site inspection, torqueing, testing, adjustments and preventive service for drilling and workover equipment.
Spare Parts & Logistics Support
Global spare parts supply, inventory management and expedited delivery to minimize rig downtime.
Preventive Maintenance
Planned maintenance programs for rig systems, rotating equipment, mud systems and electrical controls.
Repair, Refurbishment & Upgrades
Overhaul, refurbishment and upgrades for rigs and workover units to extend service life and improve safety.
Operator Training & Documentation
Operator training, troubleshooting guidance and delivery of operation, maintenance and parts manuals.
Need Parts, Diagnostics or Field Support?
RIGRS supports troubleshooting, spare parts identification, repair planning and field service mobilization.
Spare Parts Supply
Global Spare Parts Availability
More than 5,000 active spare parts SKUs available across our inventory network.
Strategic overseas spare parts warehouses located in: Houston, Dubai, Bangkok.
Fast Delivery Support
For standard stock items:
Shipment can typically be arranged within 24 hours after order confirmation.
Express delivery via DHL, FedEx, UPS, or equivalent carriers.
Delivery to major international cities typically requires 3–5 business days, subject to customs clearance and local logistics conditions.
High Parts Availability
Stock availability for frequently used wear parts typically exceeds 95%.
Critical operational components are prioritized for inventory planning to minimize rig downtime.
OEM Parts Identification
Customers can identify original spare parts through equipment serial numbers.
Benefits include: Accurate OEM part matching, Reduced ordering errors, Faster procurement cycles, Complete equipment traceability.
Maintenance & Repair Services
Global Repair Network
Service centers are available in: United States, Thailand, United Arab Emirates, China Headquarters.
Service Coverage
Our repair capabilities include: Mast systems, Substructures, Drawworks, Rotary tables, Mud pumps, Top drives, Hoisting systems, Power systems.
Emergency Repair Support
Initial technical assessment provided within 2 hours after receiving a service request.
For designated service regions, field engineers can typically be mobilized within 48 hours, subject to visa and travel requirements.
Equipment Overhaul Services
Major overhaul programs include: Drawworks refurbishment, Mud pump rebuilding, Top drive maintenance, Structural component restoration.
After overhaul, equipment performance is typically restored to more than 95% of original design specifications.
API-Compliant Repair Procedures
Repair and maintenance activities are performed in accordance with applicable API standards, including API Spec 7K and API Spec 8C requirements where applicable.
Field Service Support
Global Field Engineering Team
Our international service network includes experienced field engineers strategically positioned to support major drilling regions worldwide.
Rapid Onsite Response
Typical arrival time in key operating regions: within 48 hours. Priority support available for critical drilling operations.
High First-Time Resolution Rate
More than 90% of field service cases are resolved during the initial onsite intervention.
Comprehensive Service Reporting
Within 24 hours after service completion, customers receive a detailed service report including: Root cause analysis, Corrective actions performed, Spare parts utilized, Inspection findings, Preventive maintenance recommendations.
Reports are available in both English and Chinese when required.
Upgrade & Refurbishment Services
Extend Equipment Life and Improve Performance
Rig modernization programs provide a cost-effective alternative to purchasing new equipment.
Cost-Effective Rig Modernization
A comprehensive rig refurbishment typically costs approximately 40–60% of the price of a comparable new rig while extending operational service life by an additional 10–15 years.
Typical Upgrade Schedule
Most field upgrade projects can be completed within 6–12 weeks depending on scope and site conditions.
Proven Upgrade Experience
We have successfully upgraded more than 30 legacy mechanical drilling rigs to modern AC variable-frequency electric drive systems.
Drilling Engineering Consulting
Experienced Engineering Team
Our consulting team consists of drilling engineers and field specialists with an average of more than 15 years of industry experience.
Consulting Services
Available consulting support includes: Drilling parameter optimization, Well control risk assessment, Rig site layout planning, Drill string mechanics analysis, Torque and drag modeling, Cementing program review, Operational efficiency improvement.
Performance Benefits
Based on historical project data, engineering optimization programs have helped customers achieve: 10–20% reduction in drilling cycle time. Significant reductions in non-productive time (NPT). Improved drilling efficiency. Enhanced well construction safety. Lower overall project costs.
Results vary depending on geology, well design, operating conditions, and implementation scope.
Frequently Asked Questions
Keep Your Drilling Equipment Running With Global Technical Support
Spare parts, remote diagnostics, field service, maintenance, refurbishment, training and engineering consulting throughout the equipment lifecycle.
